AGM Refund Terms and Conditions
Options:
-
Response – refund: ticket holder can request a full refund of purchased tickets
- Response – store coupon code: ticket holder can choose to exchange tickets for store coupon code
- Response – none: if no response, ticket holder will be fully refunded tickets at the end of purchase
Communication:
Users will be contacted two times via email:
- About the refund or store coupon code option
- Reminder
- Allowed two weeks to confirm preference
Refunds:
- Refunds will be completed by Universe in a single batch
- Refunds take 5-8 working days from processing
- Only the buyer of the order, ticket holder can refund the tickets – this is applicable for all orders under a single email
- Refunds will be completed on the same card of purchase
- Only full refunds will be accepted, no partial refunds
Get a refund on universe: https://support.universe.com/hc/en-us/articles/360002596632-Can-I-get-a-refund-
Store coupon code request:
- Buyer of the order, ticket holder can request to exchange price of tickets for store credit
- Coupon codes will be issued from 16-11-20
- Coupon code will be valid for 6 months from 1st December 2020
- Coupon code is not valid during promotional periods including Black Friday promotions
- Coupon codes only valid on brewdog.com, not exchangeable for bar credit
- 1 coupon code per 1 ticket, if ticket holder has two tickets or multiple orders under one email, only the buyer will be issued with codes
- Coupon codes will only be issues to buyer of the order
- No partial store credit, must be for full purchase, this is also the case for multiple orders under one email
- Store coupon codes must be requested, they will not be automatically applied
- Coupon code is a one time use, the amount must be used at one purchase, amount does not roll over
- Coupon code is not valid after 6 months from issue
Coupon code:
- Value £30.00 per ticket
- Issues to AGM 2020 Ticket Purchasers only
- Single use voucher (value can not be rolled-over to other purchases)
Multiple orders under one email:
- You will be issued one email to request either coupon codes or a full face value refund for all orders underneath one email
Other:
-
Lost coupon code: please contact customer services
- Hold money for future event: not applicable, full ticket refund or coupon code issue are the only two options
- Missed email/no response but would like store credit: unfortunately the period to request a coupon code or refund was from 03-11-20 to 16-11-20, an automatic refund on tickets will be applied
- Automatic refunds will be applied if no response
- No benefits for guestlist holders or comp tickets