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Our Customer Service Crew are currently experiencing a high volume of emails so we recommend checking our FAQs first here.

Customer Service operating hours: Monday to Friday, 9am – 6pm

Here’s our most common questions:

1) Where is my order?

2) Items missing from my order

3) Other order queries

4) Checkout, placing an order and website queries

5) EFP benefits

6) BrewDog Plus

For any queries with orders or any other queries we’re available via our support ticket request link here only. Please select the most relevant ‘subject’, from the dropdown options, to help speed things up.

Any contact received outside of this form will not be responded to. Our direct email address is only available due to accessibility purposes.

For PR enquiries please email: [email protected] This is for the media/journalists only and any other requests will not be responded to at this email address.

If you are unable to create a support ticket due to accessibility reasons please email [email protected]

Our brewery address is:

BrewDog PLC, Balmacassie Industrial Estate, Ellon, Aberdeenshire. AB41 8BX.


Team BrewDog