Our Customer Service Crew are currently experiencing a high volume of emails. The quickest way to find an answer to most queries right now is via our FAQs just here.
If your question isn’t covered please raise a support ticket here to send us an email.
- Standard Delivery: 1-3 working days to leave us, after placing your order .
- Free Lost Lager Delivery: Dispatch will be from week commencing 8th February 2021 for batch 1 (purchases made by 17:33 09/01/2021). Dispatch will be from 22nd February 2021 for batch 2 (purchases from 17:33 09/01/2021 - 15:05 11/01/2021). Dispatch will be from 1st March 2021 for batch 3 (purchase after 15:05 11/01/2021).
- Lockdown Survival Kit: Product will not be available for dispatch immediately and will be dispatched automatically after February 22nd.
Due to fears about the spreading of the latest variant of coronavirus, travel links between the United Kingdom and several EU countries including France have been suspended. Ferry ports as well as the Eurotunnel service have been closed.
As a consequence our delivery partner, DHL Express, unfortunately needs to suspend its delivery services both into and out of the UK, with immediate effect and until further notice. BrewDog UK online shop is currently unable to deliver inside of the United Kingdom. However, customers in France and Netherlands can still make purchases through our dedicated FR and NL Online Shops here: France | Netherlands
Other EU customers can also use our EU Online Shop here.
Our Brewery HQ address is:
BrewDog PLC, Balmacassie Industrial Estate, Ellon, Aberdeenshire, AB41 8BX
For Marketing & Press enquiries: [email protected]
If you’re unable to create a support ticket please email: [email protected]