Delivery and Returns
For full delivery information please read our Delivery Information Page
We always aim to deliver your order promptly but cannot accept liability for delay.
Delivery timeframes will depend upon the shipping address with Australia Post. An order cannot be upgraded beyond standard delivery.
Deliveries are estimated at 2-3 days for Brisbane, Sydney and Melbourne.
Deliveries are estimated at 3-4 days for Adelaide and 5-7 days for Perth.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
It is the responsibility of the customer to report goods damaged in transit.
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.
We shall not be liable to pay any compensation to you, other than any refund as stated above.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. BrewDog is not liable for damage caused by customer mishandling.
Alcohol is best enjoyed in moderation.
RETURNS, REFUNDS AND CANCELLATIONS
If you wish to return merchandise goods only, they must be returned in their original packaging to;
FAO BrewDog Brisbane
77 Metroplex Ave
Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back to our brewery, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.
Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at firstname.lastname@example.org, noting you are using our Australian delivery service.