BREWDOG AUSTRALIA BARS
BOOKINGS TERMS AND CONDITIONS
PERSONAL DATA
Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our business.
BrewDog reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.
MAKING AN ENQUIRY OR BOOKING
By successfully booking the provision of products and services at any of our Venues by any means, you agree to accept these Terms and Conditions. When you make an enquiry or agree a provisional booking, we will allocate a unique booking reference number that allows us to track your booking.
Your enquiry or provisional booking only becomes a confirmed booking when we have accepted the deposit or full payment, or you have provided card details for which we have taken a successful pre-authentiation check. We will then send you a booking confirmation email containing the booking reference number, at which point a contract exists between us. This email clearly states that it is a booking confirmation email. Your booking and the provision of our products and services is subject to these terms and conditions.
It is your responsibility to ensure the details shown on the booking confirmation email are correct.
Your enquiry or booking will only be accepted if the lead booker is aged 18 or over at the time of event and can provide a valid form of identification such as a passport or drivers license on the event date.
GUESTS
If any members of your party are under the age of 18 during the time of your event, you must contact the venue in advance to inform them of this.
If the lead booker cannot prove that they are aged 18 or over, upon arrival at the venue, or if the venue has not been contacted and informed prior to the event date that guests are under the age of 18, we reserve the right to cancel your booking.If less than 60% of your confirmed guest number for the booking arrives on the day, without giving 7 days prior notice, your booking will be considered to be in violation of the booking terms. In the event of notice being given 7 days prior, for any payment for guest pre-orders that is already made and falls within the cancellation window, will be able to be used by the party on the day up to the value of the total amount paid.
DEPOSITS
A deposit will be charged to the payment card details provided upon submission of your enquiry or booking. The value of the deposit will vary depending on the event type, any package of products, and the venue.
All bookings made via our website or otherwise that are not asked to pay a deposit, may require the provision of valid credit or debit card details for pre-authorisation. This will secure your booking.
Deposits are non-refundable unless an Event Beyond Our Reasonable Control occurs.
Deposits may be refunded solely at the discretion of the manager at the venue hosting your event.
No shows or cancellation charges may be waived solely at the discretion of the manager of the venue hosting your event.
Card payments are made through a secure server. BrewDog does not store your financial details. Your personal details are not passed to any third party.
LOSS OF DEPOSIT
Any deposit may become non-refundable in the following circumstances:
if you fail to pay us when required to do so in accordance with these terms and conditions
if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you
if the person who made the booking or any party to the booking cannot prove they are over the age of 18 upon arrival at the venue, or if the venue has not been contacted and informed prior to the Arrival Date that some within the persons party for this booking are under the age of 18
if you fail to provide us with your pre-order, or if you fail to pay the balance, within the designated deadline of your booking type
if you cancel the booking after the cancellation window deadline
if you or any party to your booking fails to attend the booking at the venue you selected on the arrival date and you are recorded as a no show
Deposit refunds are solely at the discretion of the manager of the venue hosting your event.
PRE-ORDERS
We will send you a pre-order email giving information on a selection of products and services by which you are required to pre-order.
You must submit your pre-order by email or through the website by the deadline stated in our pre-order email.
If you fail to provide us with your pre-order by the deadline, we reserve the right to cancel your booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager of the venue hosting your event.
MAKING CHANGES TO YOUR BOOKINGS
You may request to make changes to your booking or pre-order up to 7 days before your booking date. If you wish to make a change to your booking or pre-order please do so via the confirmation email, or by contacting the venue at which your booking is located directly. We will let you know if the change is possible. All changes to your booking or pre-order are subject to availability at the time the change is requested. If it is possible we will let you know about any changes to the price of the products, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may make changes to your booking or pre-order. This includes, for example:
(a) to reflect changes in relevant laws and regulatory requirements;
(b) to implement minor technical adjustments and improvements, for example to address a security threat;
We may also make more significant changes to your booking or pre-order. If we do so we will notify you as soon as reasonably possible, and if it is 7 or more days from your booking date, you may contact us to cancel the booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager at the venue at which your booking is located. We will refund you for any balance paid for products not received.Any changes you make to your booking regarding the number of attendees must be informed to the venue prior to the cancellation window deadline. The changes to your booking regrading the numbers of attendees will be at the venues discretion and may require a change in contract terms.
We may stop providing certain products, or certain products may become unavailable for delivery on your booking date. If this happens and if your pre-ordered items are affected as a result we will use reasonable efforts to contact you at least 7 days in advance, where possible, and offer you what is, in our opinion, a suitable alternative where possible. If no suitable alternative can be offered, in our reasonable opinion, we may at our discretion refund the entirety of any balance paid for products not received together with any deposit already paid.
You must attend your booking at the venue which you selected. We will not allow you to transfer your booking to any of our other venues. Failure to attend the venue which you selected on the booking date will be recorded as a No Show and the loss of deposit clause will stand.
CANCELLATIONS
You may cancel your booking, and terminate the contract with immediate effect, up to the end of the cancellation window deadline by calling or emailing us. Deposits will be refunded solely at the discretion of the manager of the venue at which your booking is hosted.
We may cancel your Booking, and terminate the contract:
(a) with immediate effect and without notice to you if you fail to pay us when required to do so in accordance with these Terms;
(b) with immediate effect, or by reasonable written notice where possible, if an Event Beyond Our Reasonable Control means that we are not able to provide our products to you and fulfil your booking. In the event of such a cancellation all charges that have been made to the credit or debit card details you provided us including deposit and any balance paid will be refunded;
(c) with immediate effect if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your booking;
(d) if the lead booker or any guests to the booking cannot prove they are over the age of 18 upon arrival at the venue, or if the venue has not been contacted and informed prior to the booking date that guests party to a booking are under the age of 18;
(e) with immediate effect if you fail to provide us with your pre-order within 7 days of the date of your pre-order email as required;
(f) by 7 days’ written notice to you if in our reasonable opinion we cannot fulfil your booking or provide products in accordance with your pre-order requirements after having sent you a confirmation email. In the event of such a cancellation all charges, including deposit, that have been made to the credit or debit card details you provided to us will be refunded to you.
NO SHOWS
If you and your guests fail to attend the booking, we will record that failure to attend as a No Show, and the contract will terminate with immediate effect.
If you are recorded as a no show, any monies you will have paid will be forfeited or a charge will occur based on your booking type. This will be on a per person or per booking basis as outlined when you submitted your enquiry.
REFUNDS
We will refund any amount that might be due in accordance with these terms and conditions.
We can only process refunds using the initial method of payment. Please allow up to 10 working days for refunds to appear back in your account.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of the obligations under these Terms if such delay or failure result from events, circumstances or causes beyond our reasonable control. Such events include, but are not limited to:
(a) acts of God, flood, drought, earthquake or other natural disaster;(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) any labour or trade dispute, strikes, industrial action or lockouts;
(h) non-performance by suppliers or subcontractors;
(i) interruption or failure of utility service or equipment
If any of the above apply and we need to amend your booking, we will contact you as soon as possible. We can offer you a full refund or we can postpone your booking for up to 18 months after the original date of your event.
LOSS OR DAMANGE SUFFERED BY YOU
If we fail to comply with these Terms, we are only responsible for loss or damage you suffer that is a foreseeable result of breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for loss or damage not caused as a result of a breach of these Terms.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
CHRISTMAS BOOKINGS
CHRISTMAS BOOKING POLICY
Groups of 20+ booking over the Christmas period during peak times must pre order food from the Christmas offerings. Food orders must be equivalent to minimum one serve per person booked. Groups of 20+ during off peak times may be required to provide a pre order that needs to be approved by management.
CANCELLATION POLICY
Deposits for bookings cancelled 14 days or more out from the booking will receive a full refund.
Should BrewDog receive cancellation of a booking within 14 days the confirmed booking time the full deposit will be withheld.
SEATING REQUESTS
All seating requests will be taken into consideration however are not guaranteed.
Please ensure all guests are aware of the booking name to avoid delays upon arrival.
All bookings that have selected an outdoor space will be moved into the brewery space in the event of rain. The customer must be aware that there will be no movement of bookings from the outdoor space to our indoor seating area - but rather the brewery space.
DRINKS PACKAGE
Drinks package is available for groups of 10+ and must be pre booked. Drinks packages will commence at the confirmation time of the reservation. Wristbands will be provided specifically for the correct amount of pre booked guests and will include the start and end time of package. Tampered wristbands will not be accepted. Patrons may be required to remove wristbands at the conclusion of their package.
Drinks will be served one per person;:
Beer - schooner (400ml)
Wine - 150ml
Soft drinks - 300ml (high balls)
Add on spirits - 30ml spirit + mixer
Listed beverages are subject to availability. Management will notify host of substitute where necessary and indicate when the group is entering the final 15 minutes of their package.
BAR TABS
A card that can be used for full payment at the conclusion of your booking must be provided in order to set up a bar tab.
Wristbands will be provided and the host must confirm in writing which bar tab ruling they will be applying. Whilst staff will do their best to limit the group to these beverage options it is ultimately the responsibility of the customers and/or host to stick to these rules. Full payment must be made at the conclusion of the tab.
RESPONSIBLE SERVICE OF ALCOHOL
By law, management reserves the right to cease serving alcohol to patrons and ask any unruly guests to leave the premises.
DEPOSITS
A $250.00 deposit is required to confirm a reservation during the Christmas period for both off peak and on peak bookings of 20+.
CONTRACTS
Contracts will be signed at least 4 weeks prior to the reservation date. The contract will be used to confirm all details including but not limited to food, drinks and chosen space.
EARLY ACCESS AND DECORATIONS
Any early access to tables/spaces must be approved by management prior to the booking. There is no guarantee that the space will be available to customers before the booked time. Decorations that do not interfere with other guests are allowed. All decorations must be taken off-site at the conclusion of the booking by the customer
CLIENT RESPONSIBILITIES
All guests are responsible for any property bought with them to including but not limited to; cakes, decorations and personal belongings. The customer is financially liable for any damages sustained, or loss incurred to the property.
VENUE CLOSURE
In the unlikely event that the venue need to close due to events such as covid or natural distorter, the customer will be notified and refunded prior payments in full. In this case the reservations team will be in contact with the customer immediately.
DOGS
Dogs can only be accommodated outside due to council restrictions. A note must be made if there is a dog accompanying a reservation. If a table change is made to the indoor space due to weather or allocation changes then the owner must be aware that the dog will not be allowed to move inside. All dogs must be on a leash.
CHRISTMAS EARLY BIRD OFFER
A deposit, or full payment, for either a drinks package or food package for all guests must be paid prior to a specific date set by the BrewDog Functions Manager.
Cannot be used in conjunction with any other Christmas, Bar or Pub offer.
2023 Early-Bird Offer includes a drink on arrival for any bookings of 20+ people at BrewDog Fortitude Valley or BrewDog DogTap Brisbane. This includes either a 375mL Cold Beer of Bobby's soft drink only. Not exchangeable for any other products, cash or credit. Offer is only redeemable with the purchase of a function food package. This offer is not available at any NSW, VIC or WA venues.
OFFERS
Please note that our bars and taprooms do not match online store discounted pricing unless otherwise stated on the website or in-store.