Standard Returns Policy
If goods are to be returned to BrewDog, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse. Contact us at firstname.lastname@example.org if you would like to return your goods back to us and we will help you to do this.
If there is a problem with your order or items are faulty, you must inform BrewDog within 30 days of receipt of the order to obtain a refund. To report a problem please contact the help desk at email@example.com. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at firstname.lastname@example.org and we will issue either a resend of the order, or a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.
This does not affect your statutory rights.
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy below.
VAT & Customs/Import Charges for Online Orders
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.
Orders (including gifts) outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.
These terms and conditions do not affect your statutory rights.