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DELIVERY AND RETURNS

We are accepting and fulfilling standard orders as usual and are dispatching within 3-5 days. We aim to dispatch Personalised Can orders within 5-7 calendar days.

Further FAQs regarding the online shop can be found here

Term and conditions relating to promotions and pre-orders can be found here.

Our BrewDog & Friends subscription boxes are dispatched once a month and we’ll send email updates with further details on dispatch dates.

International Orders

We are no longer dispatching outside of the UK post Brexit, mainly due to additional transit times and complexities. Our BrewDog UK online shop currently delivers to all UK addresses plus Isle of Man and the Channel Islands.

However, customers in France, Netherlands, Spain and Germany can still make purchases through our dedicated FR, NL, ES and DE Online Shops here:
France |Netherlands |Spain |Germany

CONVENIENT DELIVERY – YOU CHOOSE WHEN AND WHERE

We use Yodel for all orders within Mainland UK.
Standard Delivery is usually dispatched within 3-5 days. Please
see below for more information. 

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

If you provide us with your mobile number at the checkout you will receive a text message on the day of delivery that will allow you to choose whether to:

  • Deliver to a neighbour

  • Deliver to a local post office for collection at a time that’s more convenient for you

  • Deliver on another working day if that day is not convenient

If you don’t provide a number and you aren’t in, you’ll be left a card that will allow you to select from the above options.

 

DELIVERY BOX INFORMATION

We offer free delivery for orders over £45 if you are a Planet BrewDog or EFP member*

UK delivery
- Planet BrewDog or EFP Member - £45
- All other customers - £50

Isle of Man, Isle of Scilly and Northern Ireland are subject to a surcharge of £1 and the Channel Islands, including Jersey and Guernsey a surcharge of £9.

Once you've hit £45 depending your member status, that's free delivery on your entire order!*

If you have any issues with your delivery or questions regarding our delivery boxes, please contact us on https://brewdog.freshdesk.com/support/tickets/new

There is a minimum order total of £15.

 *Excludes pre-sale products.

DELIVERY COSTS AND TIMES

Orders must be received by 3pm Monday-Friday to be processed the same day. Any item ordered after 3pm, at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

Standard Dispatch
Orders on our standard dispatch service are usually dispatched within 3-5 days. If your order is placed after 5pm on a Friday please allow an additional day for dispatch. All orders placed over the weekend, on Saturday or Sunday, are also included in our 3-5 day dispatch service.

Next Day Delivery Orders placed before 5pm Monday to Thursday, for a Next Day Delivery bundle are guaranteed to be dispatched the same day of ordering. Any order placed on this service after 5pm will be dispatched on the next working day. 

The below delivery costs apply to all orders under the free delivery order total.



COUNTRY | COURIER | COST | DISPATCH TIME (WORKING DAYS)

UK MAINLAND (NOT SCOTTISH HIGHLANDS) | Yodel | £6.95 | 1 DAY

UK MAINLAND NEXT DAY | Yodel | PRICE INCLUDED | 1 DAY (IF PLACED BEFORE 5PM MONDAY-THURSDAY) | ONLY AVAILABLE ON THE FOLLOWING PRODUCTS: PUNK IPA 48 BUNDLE, HEADLINERS 48 BUNDLE, BEER FOR ALL 48 BUNDLE, FOR YOU GIFT PACK, ALCOHOL-FREE MIXED PACK 48 BUNDLE

SCOTTISH HIGHLANDS AND ISLANDS | Yodel | £6.95 | 1-2 DAYS

NORTHERN IRELAND | Yodel | £7.95 | 1-2 DAYS

THE ISLE OF MAN | Yodel | £7.95 | 1-2 DAYS

SCILLY ISLANDS | Yodel | £7.95 | 1-2 DAYS

JERSEY AND GUERNSEY | Yodel | £15.95 | 1-2 DAYS

We also offer a lower delivery fee for smaller parcels, including 2 x spirit bottles or merchandise, excluding the channel islands.

UK MAINLAND (NOT SCOTTISH HIGHLANDS) | Yodel | £3.95 | 1 DAY

SCOTTISH HIGHLANDS AND ISLANDS | Yodel | £3.95 | 1-2 DAYS

NORTHERN IRELAND | Yodel | £4.95 | 1-2 DAYS

THE ISLE OF MAN | Yodel | £4.95 | 1-2 DAYS

SCILLY ISLANDS | Yodel | £4.95 | 1-2 DAYS


For Isle of Man and Channel Island orders, please provide a local phone number, including country code (for example, +44 for UK), which the courier can use to contact you in the event that they need more information to complete the delivery.

Laout Beer - Delivery Terms and conditions: 

Laout Standalone Shipping info:

- The standalone delivery charge is £3.95. This only applies if you have one 'Laout' 4 pack in your cart.

- Your order will be subject to our standard delivery charges if additional items are added to your cart.

- Our standard delivery charge is £6.95 for orders that do not fill 24 packaging slots.

- Orders that reach or exceed 24 packaging slots will be eligible for free delivery.

- Products that are eligible for our standalone shipping fee include; Laout x Lost - Mixed PackLaout x Punk - Mixed PackDIY Laout Mixed PackLaout 4 pack and the Laout 12 pack.

 Laout Standard Shipping info:

This Laout 4 pack is subject to standard delivery charges.

- Our standard delivery charge is £6.95 for orders that do not fill 24 packaging slots.

- Orders that reach or exceed 24 packaging slots will be eligible for free delivery.

- This Laout beer listing is not eligible for the £3.95 standalone delivery charge.

- Please click here for more information on delivery and returns.

BFPO ADDRESSES

Whilst we are able to deliver to BFPO addresses, these deliveries will take slightly longer than our standard delivery, depending on the station. We will deliver into the forces postal service via Royal Mail, at which point we will have limited tracking available as this is a closed service.

Please note that while alcohol MAY be ordered to BFPO addresses, there is a 24% ABV limit on any goods accepted into the BFPO system. Orders containing items of a higher ABV may be destroyed.

 

SCOTTISH HIGHLANDS & ISLANDS POSTCODES

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE


Offshore Agent, Menzies Distribution, service Northern Highlands and Argyll territories for the DPD Group. This includes IV postcodes, KW1 to 14, HS1 to 9, PA20 to 80, FK19 to 21, PH15-19

  • All deliveries on the mainland are a two day service

  • Deliveries to Scottish Islands (HS1 to HS9 and PA40 to PA78) have a transit range of 3 to 7 days due to ferry scheduling (currently operating subject to ongoing co-vid arrangements)

  • There are no weekend services, so parcels collected Thursday have a target day of Monday (in two day areas) and if collected Friday, have a target day of Tuesday (again two day areas)

  • Parcels collected and processed through our Hub over the weekend, have target day Wednesday.

WHAT TO EXPECT WHEN YOU PLACE AN ORDER 

As soon as you place an order, you will receive an order confirmation email from BrewDog and you will receive another email when it has been dispatched. Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

 

VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.

These terms and conditions do not affect your statutory rights.

 

RETURNS AND REFUNDS

To return merchandise goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return merchandise items in their original packaging to;

 

FAO BrewDog Returns,
Cygnia Logistics
DC7 Style Way
Pineham Park
Northampton
NN4 9BX

 

Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at [email protected].

 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at [email protected] and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

 

If an order is upgraded beyond standard delivery, to Next Working Day or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

 

As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.

This does not affect your statutory rights.