Returns / Refunds
If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 7 days of the purchase. If no replacement is available, please see our standard returns policy below.
Standard Returns Policy:
If goods are to be returned to BrewDog, they must be returned in their original packaging, within 7 days of purchase. A collection will be made and you will be refunded in full for the order, including initial order delivery costs, once the goods are received back into our warehouse.
If goods are returned after this 7 day period, a collection will be made, but the cost of doing this will be passed on to the customer. Once the goods are received back into our warehouse you will be refunded in full for the items purchased, but not for the delivery charges incurred.
If there is a problem with your order you must inform BrewDog within 7 days of receipt of the order, BrewDog accept no liability for issues with orders received and unchecked outside of this period.
To arrange a collection please raise a ticket on the help desk here: http://onlineshop.brewdog.com/helpdesk
BrewDog has a 60 days from purchase refund policy for all items if returned in a resalable condition. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.
VAT & charges for online orders
Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimal where possible, but this charge is not something we have the ability to waiver.
Orders (including gifts) outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.