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Orders dispatched in 3 - 5 working days

DELIVERY AND RETURNS

We are still accepting and fulfilling orders as usual, but please allow 3-5 working days for your order to be dispatched due to the current high order volume in our warehouse. Apologies for any inconvenience and we are doing everything we can to deliver our beers to your doorstep in the safest way.

Further FAQs regarding the online shop can be found here

CONVENIENT DELIVERY – YOU CHOOSE WHEN AND WHERE

We use DPD and Hermes for all orders within Mainland UK. Standard Delivery usually dispatched within 3 - 5 working days, although we endeavour to dispatch earlier than this where possible. Please see below for more information. 

 

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.

 

If you provide us with your mobile number at the checkout you will receive a text message on the day of delivery that will allow you to choose whether to:

  • Deliver to a neighbour
  • Deliver to a local post office for collection at a time that’s more convenient for you
  • Deliver on another working day if that day is not convenient

If you don’t provide a number and you aren’t in, you’ll be left a card that will allow you to select from the above options.

 

 DELIVERY BOX INFORMATION

Our largest delivery boxes have 24 slots, and can fit either 24 bottles (330ml), or 48 cans (330ml).

We offer free delivery for every full box that contains between 23 to 24 full slots.

Each product on our website has a size based on how much space they take up in your delivery box. 330ml cans take up 0.5 slots, and 330ml bottles take up 1 slot.

If you have any issues with your delivery or questions regarding our delivery boxes, please contact us on hello@brewdog.com.

*Unfortunately we cannot offer free delivery outside of mainland UK, or to the following postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

 

DELIVERY COSTS AND TIMES

Orders must be received by 3pm Monday-Friday to be processed the same day. Any item ordered after 3pm, at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

 

The below delivery costs apply to each box of up to 24 bottles / 48 330ml cans.

 

COUNTRY | COURIER | COST | DELIVERY TIME (WORKING DAYS)

UK MAINLAND (NOT SCOTTISH HIGHLANDS) | DPD | £5.95 | 3-5 DAYS

UK MAINLAND NEXT DAY | DPD | CURRENTLY UNAVAILABLE | 1 DAY (IF PLACED BEFORE 3PM MONDAY-THURSDAY)

UK MAINLAND SATURDAY | DPD | CURRENTLY UNAVAILABLE | SATURDAY (IF PLACED BEFORE 3PM FRIDAY)

SCOTTISH HIGHLANDS AND ISLANDS | DPD | £18 | 3-5 DAYS

NORTHERN IRELAND | DPD | £18 | 3-5 DAYS

REPUBLIC OF IRELAND | DPD | £18 | 5-7 DAYS

THE ISLE OF MAN | DPD | £18 | 3-5 DAYS

SCILLY ISLANDS | DPD | £18 | 3-5 DAYS

JERSEY AND GUERNSEY | DPD | £40 | 5–7 DAYS

EUROPE (NOT RUSSIA, UKRAINE OR MOLDOVA) | DHL | £25 | 5-7 DAYS

AUSTRALASIA AND JAPAN | DHL | £62 | 7-14 DAYS

FAR EAST (NOT INDONESIA OR CHINA) | DHL | £80 | 7-14 DAYS

ICELAND | DHL | £75 | 7-14 DAYS

For international orders, please provide a local phone number, including country code (for example, +44 for UK), which the courier can use to contact you in the event that they need more information to complete the delivery.

 

BFPO ADDRESSES

Whilst we are able to deliver to BFPO addresses, these deliveries will take slightly longer than our standard delivery, depending on the station. We will deliver into the forces postal service via Royal Mail, at which point we will have limited tracking available as this is a closed service.

 

Please note that while alcohol MAY be ordered to BFPO addresses, there is a 24% ABV limit on any goods accepted into the BFPO system. Orders containing items of a higher ABV may be destroyed.

 

COUNTRY EXCLUSIONS

Please note, due to strict regulations we are no longer able to deliver to:

Bhutan

Bolivia

Botswana

Brazil

Brunei

Burkina Faso

Burundi

Côte d'Ivoire

Canada

Central African Republic

Colombia

Comoros

Congo

Cuba

Djibouti

Guinea

Eritrea

Eswatini

Gambia

Holy See

Indonesia

Iran

Iraq

Laos

Lebanon

Liberia

Libya

Madagascar

Marshall Islands

Micronesia

Montenegro

Myanmar

Namibia

Niger

Palestine State

Russia

Saint Kitts and Nevis

Saint Vincent and the Grenadines

Sao Tome and Principe

Saudi Arabia

Somalia

South Sudan

Sudan

Suriname

Syria

Tajikistan

Timor-Leste

Trinidad and Tobago

Tuvalu

Ukraine

United Arab States

United States of America

Uzbekistan

Vanuatu

Vietnam

Zimbabwe

 

SCOTTISH HIGHLANDS & ISLANDS POSTCODES

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

 

WHAT TO EXPECT WHEN YOU PLACE AN ORDER 

As soon as you place an order, you will receive an order confirmation email from BrewDog and you will receive another email when it has been dispatched (with a text message on the day of delivery if your parcel is shipped with ParcelForce). Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.

 

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

 

VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.

These terms and conditions do not affect your statutory rights.

 

RETURNS AND REFUNDS

To return merchandise goods, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return merchandise items in their original packaging to;

 

FAO BrewDog Returns, SEKO Synergy, Crow Lane Industrial Estate, Ravens Way, Northampton, NN3 9UD

 

Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at onlineshop@brewdog.com.

 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at onlineshop@brewdog.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

 

If an order is upgraded beyond standard delivery, to Next Working Day or Saturday Delivery options, and it fails to be delivered on time (see checkout page for definitions of when these orders will be delivered) you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.

Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page. In the case of an Equity Punk free upgrade to Next Working Day delivery order (£5 for Equity Punks, £10 normally), no refunds are due in the case of service interruptions.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

 

As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.

This does not affect your statutory rights.

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