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April $1 Beer School
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GENERAL

WHAT IS BREWDOG & FRIENDS?

  • BrewDog & Friends is our monthly non-alcoholic beer subscription program, offering 12 beers: 6 from us and 6 made in collaboration with a brewery or brand we love. 

  • BrewDog & Friends is offered from our US online shop and can be shipped to all states within the US EXCLUDING AK, GA, HI, ID, KS, MI, MS

  • The box includes 12 beers in 12oz cans, 4 different styles, with at least 1 collaborating brewery or brand to feature each month.

  • Please note, you do need to create a BrewDog account in order to purchase this subscription box.


INTRODUCTORY OFFERS

  • Monthly Subscription: Save $10 per customer account and only one per subscription.

    Discount applied automatically at checkout.

MONTHLY BOX

  • If this is the first BrewDog & Friends subscription, the first transaction includes $10 off your first box and includes the cost of shipping. Discount applied automatically at checkout.

  • Box cost is $29.99 + tax. Shipping included.

  • Charge is taken on the 10th of each month regardless of the date of purchase or if the 10

    this a bank holiday

  • Box received monthly

  • Box will dispatch around the end of the month as displayed on checkout and customer portal

  • Your subscription will be auto renewed indefinitely unless action is taken or payment fails

  • Must cancel before the 9th of the next payment charge month 11:59 PM PST to avoid charge and auto renew.


HOW DO I ACTIVATE MY INTRODUCTORY OFFER

  • Additional discounts do not apply to the introductory offers for these subscriptions.

  • Introductory dicount will be automatically applied at checkout.


CAN I GIVE BREWDOG & FRIENDS AS A GIFT?

  • Yes, but the purchaser will have full control over the subscription. The purchaser will have to put the recipient’s information in the delivery field if they would like to send this as a gift.

  • As this product is Non-Alcoholic there is no signature required and makes for a lovely surprise gift.

 
I DON'T LIKE CERTAIN BEERS IN THE CLUB; CAN I SELECT ONLY CERTAIN STYLES OF BEER?

  • Unfortunately not. BrewDog and Friends is a curated club with 12 beers in 12oz cans, 4 different styles, at least 1 collaborating brand or brewery to feature in each monthly package which is sent directly to your door. There’s unfortunately no room to be able to customize this club. The good news is that your next box, should you decide to stay on, is only four weeks away and there is a diverse range of near beers set to be released over the coming year. The beauty of the club is that every issue is different!


CAN MY BOX BE CHANGED TO MEET SPECIFIC DIETARY REQUIREMENTS?

  • Unfortunately not. Due to the complicated and fast moving nature of the club, it’s not possible to customize the beers to meet dietary needs.

  • We offer plenty of non-alcoholic beers that suit vegans via our online shop.

  • This subscription will be subject to a rotation of different near beers and styles that may contain allergens or non-vegan friendly ingredients.

I WANT TO ORDER ADDITIONAL PRODUCT. CAN I ORDER IT AT THE SAME TIME?

  • BrewDog & Friend subscriptions can only be purchased on their own at this time. If you want to purchase additional product, please place a second order. Reminder: We offer free shipping on all non-alcoholic purchases over $20.


DELIVERY

WHERE IS MY ORDER?

  • Boxes for BrewDog & Friends will start shipping the week the final week of the month

  • You will receive a notification with a FedEx tracking number when your package has left our warehouse.


WHICH STATES DOES BREWDOG & FRIENDS DELIVER TO?

  • At present BrewDog & Friends can be shipped to all states within the US

    EXCLUDING AK, GA, HI, ID, KS, MI, MS.


WHEN WILL I RECEIVE MY FIRST BOX?

  • Boxes for BrewDog & Friends will start shipping the last week of the month. If you order after 11pm EST on the last day of the month, you will receive the the following month's BrewDog & Friends Box. 

  • You will receive a FedEx tracking number when your order ships from our warehouse.

 
HOW DO I TRACK MY BREWDOG & FRIENDS ORDER?

  • All recipients will receive a tracking email as soon as their BrewDog & Friends package has been dispatched. Please note, it may take up to 48 hours for tracking to become live.
                                            

MY CANS ARRIVED DAMAGED AND LEAKING?

  • Oh no! Sorry to hear this! Get in touch with us by emailing us at [email protected]. Please provide us with your order number, a description of the damaged product and picture of the damaged packaging/cans and we will take care of the rest!

CAN I RECEIVE DELIVERY NOTIFICATIONS?

  • Yes of Course! Our couriers will send tracking information as soon as your BrewDog & Friends package has been dispatched.

  • The notifications will be sent to the email address used to place your order.

HOW DO I UPDATE MY DELIVERY ADDRESS?

You can manage your account details at https://www.brewdog.com/usa/subscriptions/summary/view > Change Delivery Address 

BILLING

WHEN IS MY LAST CHANCE TO CANCEL AND NOT BE CHARGED FOR THE NEXT ISSUE?

The last chance to cancel is 11:59 PM PST on the 9th each month to cancel, otherwise your subscription will be auto renewed, and payment cannot be refunded. Customers can cancel via https://www.brewdog.com/usa/subscriptions/summary/view > Cancel Subscription

 

I MISSED THE DEADLINE TO CANCEL FOR AN UPCOMING ISSUE AND WAS CHARGED. CAN THIS BE REFUNDED?

  • Afraid not. Once your payment has gone through, you are locked in for that month’s box and it can’t be cancelled. You can cancel your subscription now and you won’t be charged for any subsequent boxes until you re-subscribe. You will however, still receive the last box you have been charged for.

  • Payments are taken on the 10th of the month, you will need to cancel after the 10

    th and before the 11:59 PM PST on the 9th of the next month to ensure you will not be charged for the following issue.

     

HOW DO I UPDATE MY PAYMENT DETAILS?

You can manage account details at https://www.brewdog.com/usa/subscriptions/summary/view

  • To update subscription details, go to 'Change Payment Details' where you can then update your payment and card details. Please note, if you update card information it will only update on the next purchase and renewal.

     

WHY WAS MY PAYMENT DECLINED?

  • Sorry to hear your payment wasn't processed. The most common reasons for a payment failure are insufficient funds in the account or a decline from the bank. Please make sure your card hasn't expired or is registered to an alternative billing address.

  • If you’d like to know the specific reason code that was supplied by your bank, email us

    and we can let you know. There’s unfortunately nothing we can do beyond this point – it’s up to you to contact your bank and ensure that your card is authorized for BrewDog & Friends recurring payment attempts via Stripe.