If you have not found the answer, you are looking for below, or you need any help, please contact us via email at [email protected]. We aim to respond to all queries within two working days (please note our helpdesk is open 9am - 5pm Monday to Friday, excluding National Holidays).
Online Orders: [email protected]
PR Inquiries: [email protected]
EFP Questions: [email protected]
For bookings at one of our bars or hotel, please access the bookings page:
I have questions about BrewDog’s Non-Alcoholic Beer Club. Where can I find answers?
Find all the answers for our Non-Alcoholic Beer Club subscription boxes here.
Can My Beer Be Left Outside When Delivered?
Cold Weather Warning: Beer and Non-Alcoholic beer can freeze in as little as an hour in sub-freezing (32 degrees Fahrenheit) temperatures. Please make arrangements to ensure your package is promptly picked up to avoid freezing issues. We encourage all customers to sign up for UPS My Choice (for free) to view details and manage your packages and deliveries. You can use that tool to plan for delivery ETAs, authorize release of packages, or to tell the driver to leave your package with a neighbor. You can even track the truck as it approaches your residence!
Where Can I Find More Information on the Advent Calendar or Dry January Survival Kit?
Please visit our Advent and Dry January FAQs pages.
Do you ship BrewDog beer?
Yes! Each state has their own policy for direct-shipping laws by alcohol category. Click here for more information about your state
NOTE: You must be at least 21 years of age to order alcohol and a signature of someone at least 21 years of age is required upon delivery. Beer cannot be shipped to a PO box. Non-alcoholic beer does not require a signature.
Will you be shipping to other states?
Direct shipping laws differ by state (and several other factors). We are trying to add as many states as we can. Sign up to our newsletter for expansion updates!
Where is my order?
Delivery usually takes 2-5 working days, but we endeavor to deliver earlier than this where possible.
When your item is dispatched, you will receive an email from us with tracking details. If you have not received this, please check your spam folder.
If you have additional questions, please contact our helpdesk at [email protected]
I have a problem with my order, what do I do?
We are here to help! Please contact us at [email protected] and we will aim to respond to you within two business days.
If you have any questions about returns or refunds, please check out our Shipping & Returns information page.
Can I cancel an order once it is placed?
Most orders are unable to be cancelled once placed, as our system automatically sends orders to our fulfilment center immediately after they are placed to be picked, packed and shipped. This means we can ship our orders out faster, but it also means we cannot guarantee cancellation after an order has been placed. While we are unlikely to be able to cancel an order, we are always happy to check an order for you, just email us at [email protected].
Can I add an item to my order once it is placed?
Unfortunately, no. Once an order is placed, you will receive a confirmation email, which is immediately sent to our warehouse for picking and packing.
Can I change my address/details once an order is placed?
If you have made an error in your shipping address, please contact us ASAP at [email protected]and we will try our best to help. However, orders are immediately sent to our warehouse for picking and packing once a label is created, so we cannot guarantee that we will be able to catch it in time.
Can I buy a keg?
Yes! We offer keg rentals from our DogTap location in Canal Winchester. For further information and to arrange getting a keg, please call DogTap at (614) 908-3051 and speak with one of our crew! If they are unable to answer, please leave a message with your name, number, and the beer you were hoping to get, and they will return your call when they are able!
If you live outside of the Columbus area, you will need to talk to the distributor in your area who carries BrewDog. Asking about your local bar or bottle shop is a great place to start.
Where can I find your beer?
You can find our beers by using our beer finder. Search your city, state, or zip code to find the closest place to buy BrewDog near you. You can even filter by brand to find a specific beer, cider, or non-alcoholic beer.
Why can’t I see my orders in my account?
Any orders placed prior to creating your account, or purchased as a guest, will not appear. Only purchases made while logged in will show in your account.
Is your beer safe for pets?
Unfortunately, our beer/non-alcoholic beer products are not created for our furry friends.
Where can I find my store credit?
Once logged into your account, your store credits will appear as a payment option at checkout on your next order.
Sales and Offers:
Unless otherwise stated, sale prices and promotional offers are valid only during posted dates and times and on specific items. Sales prices cannot be applied retroactively, and no rain checks will be given. Sales and offers on BrewDog USA Online Shop not valid at BrewDog bars or other retailers. Please refer to the list of Terms & Conditions for specific offers.