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GENERAL  

 WHAT IS BREWDOG’S NON-ALCOHOLIC BEER CLUB?  

  • BrewDog’s Non-Alcoholic Beer Club is our bi-monthly non-alcoholic beer subscription program, which offers shipments of 4 different non-alcoholic brews right to your door. Each box will always have at least 2 limited-edition brews!  

  • BrewDog’s Non-Alcoholic Beer Club is offered exclusively from our USA Online Shop and can be shipped to all states that allow non-alcoholic beer shipments. Please check our Shipping information page, to confirm we can ship to your state.  

  • Each box includes 24 non-alcoholic brews in 12oz cans. You will receive 4 assorted styles, with 2 new and limited brews in each box.  

  • Please note, customers must create a BrewDog account to purchase this subscription box.  

 WHAT HAPPENED TO BREWDOG & FRIENDS?  

  • Same subscription program, new name! Formerly known as BrewDog & Friends, our bi-monthly NA subscription club is now known as the BrewDog Non-Alcoholic Beer Club. 

 INTRODUCTORY OFFERS  

  • Monthly Subscription: Save $10 per customer account on your first subscription purchase. Use code TENOFFFIRSTBOX at checkout. The code is valid for first-time subscribers only, limited to one discount per customer. Code applies to the first box; all subsequent boxes will be charged at regular price. 

 BI-MONTHLY BOX  

  • The subscription cost is $49.98. Shipping is included for FREE.  

  • Re-occurring charges are taken on the 10th of every other month (January, March, May, July, September, November) regardless of the date of purchase or if the 10th is a bank holiday. 

  • Box is received bi-monthly (January, March, May, July, September, November) of each year.  

  • Box will dispatch at the end of the subscription month as displayed on checkout and customer portal. 

  • Your subscription will be auto renewed indefinitely unless action is taken, or payment fails. 

  • Customers must cancel before the 9th of the next payment charge month 11:59 PM EST to avoid charge and auto renew.  

WHAT HAPPENS IF I PURCHASED DURING AN OFF MONTH?  

  • If your first purchase of the Brewdog Non-Alcoholic Beer Club was in February, April, June, August, October, or December, your first box will be shipped within 2-3 business days. Your next charge will then take place on the above reoccurring schedule of the 10th of every other month (January, March, May, July, September, November).  

CAN I GIVE  BREWDOG’S NON-ALCOHOLIC BEER CLUB AS A GIFT?  

  • Yes, but the purchaser will have full control over the subscription, meaning the purchaser will need to cancel the subscription as needed, as it is ongoing, and you cannot schedule a pre-cancellation date.  

  • The purchaser will have to put the recipient’s information in the delivery field if they would like to send this as a gift.  

  • As this product is non-alcoholic there is no signature required and it makes for a lovely surprise gift.  

  
I DON’T LIKE CERTAIN BEERS IN THE CLUB, CAN I SELECT ONLY CERTAIN STYLES OF BEER?  

  • Unfortunately, no. BrewDog’s Non-Alcoholic Beer Club is a curated beer club with 24 beers in 12oz cans. There are 4 assorted styles, with 2-limited edition brews featured in each bi-monthly package which is sent directly to your door. There is unfortunately no room to be able to customize this club. The good news is that your next box is only weeks away and there is a diverse range of near beers set to be released over the coming year. The beauty of the club is that every issue is different!  

  
CAN MY BOX BE CHANGED TO MEET SPECIFIC DIETARY REQUIREMENTS?  

  • Unfortunately, not. Due to the complicated and fast-moving nature of the club, it is not possible to customize the beers to meet dietary needs.  

  • This subscription will be subject to a rotation of different near beers and styles that may contain allergens or non-vegan friendly ingredients. 

  • Check out our online shop to purchase specific brews for your dietary needs. We offer styles that are vegan friendly, gluten-reduced, low-carb, and low-calorie!  

I WANT TO ORDER ADDITIONAL PRODUCT. CAN I ORDER IT AT THE SAME TIME?  

  • BrewDog’s Non-Alcoholic Beer Club subscriptions can only be purchased on their own. If you want to purchase additional products from our online shop, please place a second order on our website.  

HOW DO I MANAGE MY SUBSCRIPTION? 

  • To manage your subscriptions, LOGIN to BrewDog.com/usa, then head to My Account > My Subscriptions. From here, you can see any active subscriptions as well as upcoming charges, or change your information if needed. You can even skip a box if you need a break. 

 DELIVERY  

  WHERE IS MY ORDER?  

  • Boxes for BrewDog’s Non-Alcoholic Beer Club will start shipping the week the final week of the month (January, March, May, July, September, November).  

  • You will receive a notification with a UPS tracking number when your package has left our warehouse.  

  
WHICH STATES DOES BREWDOG & FRIENDS DELIVER TO?  

  • At present,  BrewDog’s Non-Alcoholic Beer Club can be shipped to most states within the US. Please check our Shipping information page, to confirm we can ship to your state.  

  
WHEN WILL I RECEIVE MY BOX?  

  • For first-time orders placed in January, March, May, July, September, or November, your box will ship by the end of that month. Your next charge will be on the 10th of the following odd month (Jan, Mar, May, Jul, Sep, Nov). 

  • For first-time orders placed in February, April, June, August, October or December, your box will ship in the next 2-3 business days. Your next charge will be on the 10th of the following month. 

  • You will receive a UPS tracking number when your order ships from our warehouse.  

   
HOW DO I TRACK MY BREWDOG’S NON-ALCOHOLIC BEER CLUB ORDER?  

  • All recipients will receive a tracking email as soon as their Beer Club package has been dispatched. Please note, it may take up to 48 hours for tracking to become live.  
                                              

MY CANS ARRIVED DAMAGED, WHAT CAN I DO?  

  • Oh no! Sorry to hear this! Contact us by emailing us at [email protected]. Please provide us with your order number, a description of the damaged product and picture of the damaged packaging/cans and we will take care of the rest!  

CAN I RECEIVE DELIVERY NOTIFICATIONS?  

  • Yes of course! UPS will send tracking information as soon as your BrewDog Non-Alcoholic Beer Club package has been dispatched. 

  • The notifications will be sent to the email address used to place your order.  

  • If you would like to receive more detailed tracking notifications, please sign-up for UPS My Choice (for free)!  
      

HOW DO I UPDATE MY DELIVERY ADDRESS?  

 BILLING  

 WHEN IS MY LAST CHANCE TO CANCEL AND NOT BE CHARGED FOR THE NEXT ISSUE?  

  • The last chance to cancel is 11:59 PM EST on the 9th of the month of the subscription box going out (January, March, May, July, September, November). Otherwise, your subscription will be auto renewed, and payment cannot be refunded. Customers can cancel via

    https://www.brewdog.com/usa/subscriptions/summary/view,

    by clicking “Cancel Subscription.”   

 I MISSED THE DEADLINE TO CANCEL AN UPCOMING ISSUE AND WAS CHARGED. CAN THIS BE REFUNDED?  

  • Afraid not, once orders are processed, they are automatically sent to our warehouse for fulfillment. Once your payment has gone through, you are locked in for that box and it cannot be cancelled. You can cancel your subscription now and you will not be charged for any subsequent boxes until you re-subscribe. You will however, still receive the last box you have been charged for.  

  • Payments are taken on the 10th of the month; you will need to cancel after the 10th and before the 11:59 PM EST on the 9th of the next month of the subscription to ensure you will not be charged for the following issue.  

HOW DO I UPDATE MY PAYMENT DETAILS?  

  • You can manage account details at https://www.brewdog.com/usa/subscriptions/summary/view

     

  • To update subscription details, go to 'Change Payment Details' where you can then update your payment and card details. Please note, if you update card information it will only update on the next purchase and renewal.  

WHY WAS MY PAYMENT DECLINED?  

  • Sorry to hear your payment was not processed. The most common reasons for a payment failure are insufficient funds in the account, incorrect billing information, expired cards, or a decline from the bank. Please make sure your card has not expired or is registered at an alternative billing address.  

  • If you want to know the reason code supplied by your bank, email us, and we can tell you. There is unfortunately nothing we can do beyond this point – it is up to you to contact your bank and ensure that your card is authorized for BrewDog’s Non-Alcoholic Beer Club recurring payment attempts via Stripe.